Question 1

How long will my order take to arrive?

Accepted Answer

Deliveries are completed within 3–4 days after your order is placed. You cannot choose a specific delivery date at checkout — we schedule the drop-off for you within that window.

Question 2

Can I pick up my order instead of having it delivered?

Accepted Answer

Yes. At checkout you can choose Delivery or Pickup. Pickup is collected from the vendor’s showroom, so no delivery fee or tip is charged. Home delivery includes a fee based on distance and item weight, shown before you pay.

Question 3

How is the delivery fee calculated?

Accepted Answer

The delivery fee is calculated from the distance between the vendor’s showroom and your address, plus the weight of your items. You can add an optional tip. Tax is applied at checkout and shown in your order summary before payment.

Question 4

How do I track my order?

Accepted Answer

Sign in and open your customer dashboard, then view the order for live status and tracking. If something looks wrong, use Support in the site or email us with your order number so we can help.

Question 5

How do I return an item or get a refund?

Accepted Answer

Once an order is marked Delivered, you can request a return from that order’s details page, as long as you are still inside the return window. You choose the items, reason, and refund method, and can arrange return pickup. Refunds follow our Refund Policy, and any processing deduction is shown before you submit.

Question 6

Can I request a custom design?

Accepted Answer

Yes. Sleeknit lets you shop ready-made pieces or request a custom design from a vendor. Share your measurements and notes on the custom request form, and the vendor will tailor the piece for you.

Question 7

How do I become a vendor on Sleeknit?

Accepted Answer

Create an account and choose Vendor at sign-up. You can then set up your showroom, list products, manage orders, and sell directly to customers on the platform.

Question 8

How can I contact Sleeknit support?

Accepted Answer

Open Support from the site after you sign in to chat with our team. You can also reach us by email or phone from the footer. Have your order number ready if your question is about a purchase.

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